Terms of service
Overview
This website is operated by ioli (“Company,” “we,” “us,” or “our”). By accessing or using our website, purchasing products, or engaging with any services offered, you agree to be bound by these Terms of Service (“Terms”).
If you do not agree to these Terms, you may not access or use this website.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
Effective Date: 3/3/2026
Eligibility
By using this site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.
Product Information & Cosmetic Disclaimer
ioli products are cosmetic products intended for external use only.
Statements made on this website have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary.
Customers are responsible for reviewing ingredient lists prior to purchase and conducting a patch test before full application.
ioli is not responsible for allergic reactions, sensitivities, or misuse of products.
Orders & Billing
We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to:
• Suspected fraudulent transactions
• Resale activity
• Bulk purchasing inconsistent with personal use
• Abuse of promotional pricing
You agree to provide accurate billing and shipping information. We are not responsible for delays or losses resulting from incorrect address information provided at checkout.
Pricing & Availability
All prices are subject to change without notice.
Introductory pricing, promotional pricing, and presale pricing may be offered for limited periods and may be modified or discontinued at any time.
Products may have limited quantities due to small-batch production.
We reserve the right to discontinue any product at any time.
Presales
If a product is offered on presale, estimated ship dates are provided as guidance only and are not guaranteed. By purchasing a presale item, you acknowledge that fulfillment timelines may shift due to production or supply constraints.
Subscriptions (If Applicable)
If you enroll in a subscription service:
• You authorize recurring charges at the stated interval.
• You may cancel or modify your subscription prior to the next billing date through your account portal.
• Subscription pricing may change with notice.
Failure to cancel before renewal will result in automatic processing of the next order.
Affiliate & Influencer Programs
ioli may offer affiliate or referral programs. Participation in such programs is subject to additional terms.
We reserve the right to terminate affiliate relationships at any time for violations, misrepresentation, or misuse of branding.
Affiliate commissions may be withheld in cases of fraudulent activity or refunded transactions.
Shipping & Risk of Loss
Shipping timelines are estimates and are not guaranteed.
Once a package is marked delivered by the shipping carrier, risk of loss transfers to the customer.
ioli is not responsible for carrier delays, lost packages, or delivery errors once shipment has been confirmed delivered.
Returns & Refunds
Returns are governed by our posted Return Policy.
We accept returns on unopened, unused products within 30 days of delivery.
Used or opened products are not eligible for return.
Customers are responsible for return shipping unless the product arrived damaged or incorrect.
Third-Party Links & Tools
We may provide access to third-party services or links. We are not responsible for the content, policies, or practices of third-party platforms.
Intellectual Property
All content on this site — including product names, descriptions, images, branding, and marketing materials — is the property of ioli and may not be reproduced, distributed, or used without written permission.
Unauthorized use may result in legal action.
Prohibited Uses
You may not use this website:
• For unlawful purposes
• To infringe intellectual property
• To engage in fraudulent activity
• To scrape, copy, or reproduce site content
• To interfere with website security
Violation may result in termination of access.
Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee uninterrupted access to the website.
Limitation of Liability
To the maximum extent permitted by law, ioli shall not be liable for any indirect, incidental, punitive, or consequential damages arising from use of our website or products.
Our total liability shall not exceed the amount paid for the product in question.
Indemnification
You agree to indemnify and hold harmless ioli from any claims arising from your breach of these Terms or misuse of our products.
Governing Law
These Terms shall be governed by the laws of the State of New York, without regard to conflict of law principles.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.
Contact
Questions about these Terms may be directed to:
hello@iolihair.com
10 Charles Street, Unit 2
Pleasant Valley, NY 12569